BennyPick Shipping Policy 

Shipping Options

Economy Shipping – AUD $29 (Best Value)

• Order Processing: Approximately 3 business days

• Handover to Logistics Partner: Approximately 1 business day

• Tracking Information Update: 1–2 business days

• International Air Transit: Approximately 1 business day

• Customs Clearance: Approximately 2 business days

• Local Delivery: 3–7 business days Estimated Delivery Time: 12–20 Business Days

Recommended if you have successfully received similar international orders before and have not experienced recent customs-related delivery issues. Customers with previous customs issues are encouraged to choose Priority Shipping.

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Priority Shipping – AUD $59 (Most Recommended)

• Priority logistics handling
• More reliable international shipping route
• Faster customs processing where applicable
• Priority customer support
• Estimated Delivery Time: 10–18 Business Days

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Shipping Protection (Optional)

We highly recommend Shipping Protection for international orders.

Benefits include:

• One complimentary reshipment if your package is lost during transit.

• One complimentary reshipment for eligible customs-related delivery issues.

• Coverage for eligible shipping damage.

• Priority customer support and faster claim processing.

• No additional shipping cost for eligible reshipments.

Without Shipping Protection, requests for reshipment or compensation will be handled according to our Shipping & Refund Policy.

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Customs & International Shipping

International shipments are subject to local customs regulations. Delivery times are

estimates and may vary due to customs inspections, holidays, weather, or carrier delays. If any shipping issue occurs, our support team will work with you to find the best available solution.

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Tracking Information

Tracking information is usually available within 1–2 business days after your shipment has been handed over to our logistics partner.

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Need Help?

If you have any questions before or after placing your order, we're always happy to help.

Email: support@bennypick.com

WhatsApp: +86 18030087784

Customer Support: Monday – Sunday

Typical Response Time: Within 24 hours.

If you experience any shipping or delivery issues, please contact us first. Our support team will work with you to find the best available solution as quickly as possible.